KSAs
Part Three: KSA Task Examples

An important part of completing the KSAs for a federal position is demonstrating your experience and ability in specified tasks, specific to the job for which you are applying. 

TASK: Ability to communicate orally.

Superior level: Undergraduate coursework directly related to speaking or interpersonal communications (e.g., speech fundamentals, professional and business presentations, human relations, negotiating skills, etc.) or experience in presenting technical, complex issues orally to a diverse audience or active membership in a speaking/communications organization, association or club such as Toastmasters, etc.

Average level: Experience in day-to-day contact with peers, direct reports, supervisors (e.g., answering the telephones, greeting visitors, etc.).

TASK: Ability to communicate in writing.

Superior level: Undergraduate coursework directly related to writing (e.g., English Composition and Literature, Journalism, Technical/Research Writing, etc.) or experience in composing a variety of documents (e.g., letters, memoranda, reports, position papers, etc.) to explain technical information in layman terms.

Average level: Experience in preparing non-technical correspondence.

TASK: Skill in oral and written communication to clearly explain factual relationships, regulations, precedent decisions, and the application of regulations to facts.

Superior level: Experience in interviewing persons to obtain strictly factual information of a routine or repetitive nature, and ability to produce an accurate written report of the interview.

Satisfactory level: Experience in communicating with a variety of people in all levels of the organizational structure, orally and in writing.

Minimally acceptable level: Experience preparing general correspondence and communicating with all levels of management.

TASK: Ability to establish and maintain effective working relationships with employees and all levels of management officials.

Superior level: Experience working with employees and various levels of management officials on projects or special task forces requiring immediate attention to effect a resolution.

Satisfactory level: Experience working with senior specialist to accomplish EEO project goals, or to resolve problem situations.

Minimally acceptable level: Experience working with peer groups on special projects or task forces.